Aristek Systems

Challenge

The telemedicine platform faced inefficiencies in patient intake and appointment scheduling, leading to:
 

• Non-urgent appointments take up valuable time.
• Poor scheduling alignment with pet needs and specialist availability.
• Incomplete intake information requiring extra clarification.
• Increased workload for front-desk staff, impacting in-person care.

Solution

To address the challenges above, the Aristek team proposed complementing the client's telemedicine platform with an AI tool that simultaneously handles unlimited requests and partially helps with initial counseling (since videos and photos don't give complete information).

Here are the key features of the AI-driven tool:

• 24/7 assistance to provide instant preliminary assessments, even during weekends or after hours.
• Smart scheduling to analyze symptoms and recommend time slots with the most relevant specialists.
• Remote pre-screening based on photos and videos taken by the owner to help them assess common issues like vomiting, coughing, allergies, or skin conditions before visiting a clinic.
• Initial recommendations for minor injuries or tick and flea infestations, reducing unnecessary visits.
• Pre-visit guidance with tailored instructions, such as fasting before specific procedures, ensuring pets are properly prepared for their appointments.

Results
 

• 50% reduction in front-desk workload due to automated intake and scheduling
• 30% faster check-in as clients arrived better prepared with complete intake details
• 20% improvement in appointment utilization through optimized scheduling and resource allocation

The rise of video content and longer lectures makes it difficult for creators to consistently produce summaries, impacting accessibility and compliance.

Key challenges:
 

• Students struggle to extract key information from lengthy videos, leading to cognitive overload.
• Content creators face increasing pressure to adapt materials to evolving learning styles and accessibility standards.
• Educators lack structured summaries to assess student comprehension effectively.

Solution

An AI-powered highlights generator was integrated into the existing eLearning platform to enhance content accessibility and engagement.

Key features:

• AI-generated summaries for videos, audio, articles, and presentations.
• Seamless platform integration for easy access to key insights.
• Context-aware summaries based on user interactions.
• Analytics for educators to track course completion.
• User feedback system to refine summarization accuracy.
• Strong security measures to ensure data protection compliance.

Results

• 70%reduction in time spent on content creation
• 75%lower costs for content processing and updates
• 60%of students' time saved on outlining materials

A SaaS eLearning platform wanted to automate their Customer support. We developed a chatbot that takes care of routine tasks and helps support specialists handle complex tickets.

Requirements

• Minimize escalation risks by providing comprehensive responses to customer queries
• Reduce training duration for support reps
• Develop a scalable solution that can handle a high query during peak times

Solution
Here is how we built the LLM-based chatbot:

• Requirements Assessment

To find automation opportunities, we dived into the customer service workflow. We found the pain points and looked at the most common inquiries.

• Deployment & Monitoring

We deployed the chatbot across the platform and integrated it into the customer service workflow. With user feedback, we continue to improve the model after launch.

• Design & Development

We trained the model on platform manuals and real-life support inquiries. As a result, the chatbot can handle complex eLearning issues.

Results
Here is how our client benefited from AI chatbot implementation:

• No need to keep extra staff year-round just for the spikes in several months. The customers get instant assistance even in the highest spikes.
• Faster training period for support staff.
• 24/7 support with instant assistance leads to reduced customer churn.
• Minimized conflict escalation. The model generates detailed and contextually relevant answers, so there's little risk of inadequate support responses.

Our AI-based Document Workflow Assistant simplifies document navigation. It helps both customers and staff.

How It Works

To users, the LLM Assistant is a chatbot. It collects user input, analyzes it against the company's documentation, and generates relevant answers.

The Assistant helps both clients and staff. Customers can ask product questions, while staff can navigate around company documents. The model understands user roles, so it won't spill out private information.

The assistant is based on a Large Language Module (LLM) as its core technology, accompanied by specific APIs for its functionality. Notably, this module operates under the MIT license, signifying no restrictions for commercial use. Therefore, this solution is ideal for commercial enterprises supporting products and companies seeking to enhance their current documentation practices.


Key Features

1. Enhanced Data Security

• The tool operates in isolation, granting clients complete control;
• Ensure safe interaction with documentation, maintaining the confidentiality of sensitive data.

2. Continuous Availability

• The system operates tirelessly, providing round-the-clock responses;
• Clients determine the response speed, controlling it through resource allocation and server management.

 
3. Elimination of Human Error

• Minimize the possibility of human error, such as inattention or inexperience;
• Free up human resources for more analytical tasks, improving overall documentation quality.

4. Integration Capabilities

• Integrate the Document Workflow Assistant with your existing systems and applications using CSS;
• Enhance interoperability and collaboration across your organization.

5. Cost-Efficient Quality Assessment

• Evaluate documentation quality through user queries and feedback;
• Obtain valuable insights into user interests, providing a cost-effective means of assessing documentation quality.

Traditional test creation was labor-intensive for our EdTech client's LMS, particularly with large classes and frequent assessments. Teachers spent much time compiling questions, creating a bottleneck in content generation.

Solution

We integrated an AI-powered quiz generator that automatically creates diverse question types, including multiple-choice, true/false, fill-in-the-blank, and free text, from user-submitted text. This intelligent tool extracts core concepts, generating relevant questions with minimal error and allowing users to refine them for accuracy.

Results

The platform now provides endless, tailored quizzes that address students' knowledge gaps and keep students more engaged. In addition, teachers focus more on meaningful interactions while the system handles quiz creation, enhancing efficiency across the board.

The Client was looking for a vendor to develop an Electronic Health Record (EHR) platform that would be a safe space where patients, their doctors, and health professionals could be connected in multiple ways and exchange health information. This platform would also help doctors remotely monitor their patient's health and automate their processes significantly.

Requirements:

1. to reduce time spent on CCM patient enrolment and CCM care plan creation via a user-friendly and intuitive interface;
2. to reduce doctors' workload which will allow them to devote more attention to their patients and make the right decisions for patients' treatment.

The platform is needed to:

• help providers and staff to keep track of their patients;
• help US hospitals better manage patients with chronic conditions;
• help patients to monitor their health in real-time mode;
• and be a reliable EHR platform whose architecture will be scalable in the future.

Results

All the list of features for the MVP Version was realized successfully and we continued supporting this EHR. Moreover, after the MVP and Go Live we received feedback from users and planned:

• some corrections in existing features;
• adding the most important features to the primary list and approving with the Client;
• work further on iterations 2 and 3 and continue supporting this system.

Development of a custom LMS to train and onboard employees at an automotive company. The LMS analytics visualizes the learning progress.


Requirements:

• automate eLearning processes and streamline manual management tasks
• create an intuitive course-building system for both tutors and employees
• develop a user-friendly tracking system that provides educational analytics with dashboards
• create bespoke software to ensure the security and inaccessibility of the client's sensitive data from external sources as well as to to have prompt system support

Solution

Our dedicated team focused on creating an easily navigable materials repository, a clear course structure, simplified course management, detailed progress tracking, diverse testing programs, and comprehensive reporting. This resulted in the following components of the final solution:

• Course Builder with Scheduling Module
• Regulation Compliance Module
• User Management Subsystem
• Content Library
• Testing Functionality
• Certification Management
• Analytics & Reports
• Integration Settings

Results

The new LMS meets all client requirements and contributes positively to the company's business metrics. Key benefits include:

• Transparent measurement of corporate educational program success and learner progress;
• Automated learning management operations;
• Detailed visualization of each employee's training progress;
• A 40% increase in employee productivity due to enhanced knowledge and skills, policy awareness, and on-demand access to learning;
• An average 30% reduction in new staff onboarding time, depending on the employees' position.

Our Client had a vast database of user activity, so they wanted to take advantage of it. Primarily, they were interested in sales forecasting capabilities. With AI, we analyzed customer data, purchase patterns, and store insights to provide actionable recommendations to the Client.

Requirements

• Systematize and analyze Clients data.
• Implement predictive models to forecast buyer conversion rates, product interest, and future sales.
• Help to optimize product placement on shelves in stores.
• Develop recommendations based on identified patterns and suggest next-best offers.

While getting all the data, our team cleaned and refined it to the required granularity. Using Light GBM as a pre-existing algorithm capable of identifying data patterns, we generated initial predictions. Following meetings with the client and receiving feedback, we fine-tuned additional parameters and proceeded with deployment.

Results
By leveraging our AI-powered solution, our Client gained deeper insights into buyer behavior, increased sales through personalized experiences, and achieved significant cost savings.

• Increased Conversion Rate. Personalized communication based on AI-driven insights led to an 7% increase in visitors-to-buyers conversion rate.
• Enhanced Data Collection. The volume of user data collected for predictive modeling increased by 15%, providing more accurate forecasts and insights.
• Cost Savings. Monthly infrastructure costs decreased by 35% due to optimized resource utilization and serverless architecture implementation.

The Client was looking for a vendor to modernize their library management system product by migrating it to updated technologies and enhancing its functionality with new, customized features. Their goal was to transform the system of learning resource lists into a comprehensive solution for students and academics, allowing users to efficiently organize and manage various types of content while gaining valuable insights through analytics to improve performance.

The original product was developed in Perl, which significantly hampered development speed and hindered the implementation of updates. Moreover, as the project was part of the Client’s educational product line, it was crucial to use .Net as the main programming language. The Client had also encountered a negative experience with a previous vendor, so Aristek team had the additional challenge of addressing any potential concerns or objections.

Due to our efforts, the product represents a flexible and dynamic system for all-in-one content management, including analytics dashboards and options for integrating third-party software.

It has empowered the company to expand into the international market and achieve remarkable business growth. The enhanced functionality of the product now aligns with a greater number of Request for Proposal (RFP) requirements, resulting in a significant increase in the client base. As a result, the company’s workforce has doubled, and exciting plans are underway for introducing new products tailored to the educational market.

The Client was looking for a vendor to develop maintenance schedule management software for logistics companies. This program was supposed to help the logistics company maintain information about the condition of vehicles, as well as monitor and manage service maintenance. Well-timed data processing and a perfectly tuned alert system are to form the basis of the product. Besides, the product should be convenient for all users involved in the fleet management process, whether a driver, manager, logistician, or agent of an insurance company. One more task for Aristek was to overcome previous negative experiences from the Client’s side regarding collaboration with another vendor.

Aristek Systems has established close cooperation with the Client to meet the requirements, including working with the Product Owner, bi-weekly demos, and release planning activities. To make the product both user-friendly and adaptable, our team enlarged its functionality and saved the ease of use. As a result, we developed an MVP that covers several functions:

• Maintenance Schedule to collect, store, and process all data regarding users’ vehicles to easily track the necessary maintenance steps.

• Integration with Vehicle Devices to get live information about vehicle parameters: mileage, fuel level, etc. 

• Admin Panel is responsible for creating and managing client accounts and also regulates user management, with restrictions on access rights and information editing. 

• Dashboards & Reports to get visual graphics and figures and systematized data on specific requests. 

• Work Order for setting and tracking tasks for maintenance of the fleet.

• Integration with User's Software to allow the bulk upload function or remote API for more complex integrations. 

• Location & Geofence Maps to display the current location of transport through Google-map integration.

The Client aimed to create a learning platform for dental practices that combines person-centered care with innovative software solutions. The platform’s goal is to enhance the efficiency of dental clinics by gathering and processing client feedback and providing recommendations based on the collected data.

The Client approached us specifically to work on the analytical part of the platform. The critical point was to meet both built-in industry standards (HIPAA) and best practices to provide detailed dashboards and surveys, guiding the clinics in their customer services.

As a result of our efforts, we successfully created and launched a functional Minimum Viable Product (MVP) and seamlessly integrated the system with a third-party platform. The system effectively aggregates patient feedback and presents it in a tailored dashboard accessible to providers, staff, regional managers, and other relevant parties. This custom dashboard highlights successes and identifies areas that require improvement, empowering the organization to make informed decisions and optimize performance.

Client's Benefits

• Incorporated integration with a widely used system for scheduling visits to medical centers.

• Implemented a robust and secure system for storing patients’ personal data.

• Empowered system users to monitor their practice’s performance, including goals and metrics, enabling data-driven decision-making.

• Facilitated user reception of patient feedback regarding the practice and its specialists, enabling prompt responses to potential issues.

• By delegating the technical implementation of the solution to us, the Client could concentrate on sales, business development, and scaling the product.

• The outsourcing team’s cost is lower compared to hiring in-house specialists.

• Developed a bilingual system with support for both English and Spanish.

Our customer wanted us to create an educational platform that would stay the connector of teachers and students, a progress tracking tool, and an educational source to a large number of schools.

The main goals, which the customer followed were:

• to give teachers and tutors the opportunity to create and manage educational materials and assign them to students & track the student's progress;
• to give students to study the material, to check their knowledge, and to show progress.

The key requirements we had:

• to make a simple and intuitive platform with wide opportunities for adding different kinds of materials (Text Documents, Audio & Video, VR & AR) at the same time;
• to add the administrative panel to manage users and materials;
• to make the system WCAG compliant which makes it accessible for users with disabilities.

Results

We fully met customer’s expectations, and set up trustful and transparent business relations, which definitely was the reason for choosing us as a technology partner for further continuous integration.

Aristek developed a comprehensive ERP that automated all the business processes, improved employee productivity by 23%, and decreased fuel expenditure by 31%.

There were several problems that had to be addressed.

Firstly, truck routing had to be automated. It used to be done with Excel spreadsheets and the optimization was as good as the people working on it.

Secondly, there was a matter of cargo consolidation. Planning the optimal load for each truck and the optimal transportation for each load. This should also take into account the fuel expenditure and possible idle time.

Thirdly, the client needed to monitor their trucks’ position wherever they may be and receive timely updates on the status of the delivery for each load.

Finally, the exchange of information and documents between the truckers and the office needed to be sped up.

The new ERP led to improvements in almost all the areas of the customer’s business:

- Increased employee productivity by 23%

- Decreased fuel expenditure by 31,3%

- Faster order completion

- Fewer downtime days for trucks

- Increased number of orders (customer retention rate Increased from 72% to 94%)

The project aimed to devise a standard system for creating and distributing educational content. Teachers can upload their materials, allowing students to interact with them: learn, pass tests, etc.

The Client also wanted to carve out a commercial line of the project by selling access to the database. The business creates a process whereby the company can drive many clients automatically.

Solution

Aristek Systems team started working on the project by building the structure and architecture of the system, thus making it the basis of the client’s business. After rigorous analysis and research, we identified the main business processes to supply them with relevant technical solutions.

• Order Management System to process all orders, monitor financial flows, contact vendors, transfer this information to the next system, etc.
• Global Resource Allocation (GRA) to run automatic software installation for each school and perform a monitoring function, helping to control the system status, user organization, errors, etc.
• Learning Platform for Teachers & Students. This part of the system consists of an authoring tool to add educational materials to the design and suites for teachers and students. It is built to give students the necessary materials and help them pass tests.
• Queues Systems to normalize the server load. 
• District Maintenance to set up teachers’ and students’ suites, integrate with external users’ loading systems, and gather top-level statistics data.
• Dashboards to show aggregated information from all systems for internal analysis.

Results

The project's result is a system that automates all business processes, from the creation of materials to the sale of a license. The development also includes a full-stack technical solution that can categorize and group all materials according to the standards of the required districts.

The Customer works in the US education sector. According to the law vendors for schools are obliged to complete the forms to prove the safety, fault tolerance compliance and others. So the Customer applied to Aristek Systems for development of the automated system for creating, completing and verification of the forms. Our company offered technical solutions, developed and tested the software based on the given specifications. Despite the fact that the software was designed for the US education system it can be applied to various businesses where the vendor or customer survey is required.

This information system is designed for the complex automation of educational and business processes in schools. Moreover, the system solves an important issue of information exchange between schools and governmental organizations that control educational processes and programs.

List of issues, that can be dealt with by information system:

• Recording personal data of students, their parents and teachers
• Students’ attendance record
• Compose and record general and personal student educational programs
• Students’ performance records
• Compose and record of extracurricular educational programs
• Compose and record special individual educational development programs for students
• Food expense records for students and teachers
• Personal locker usage records
• Disciplinary violations records
• Medical data records
• Provision of students’ data for parents
• Automatic, semi-automatic, and manual scheduling
• Data exchange with third-party organizations